Refund policy

Returns & Refunds

All items are made and packaged with care. As such, we do not offer returns or refunds on any purchases.

However, if your order arrives damaged, please get in touch with us as soon as possible with clear photos of the damaged item and packaging. This helps us assess the issue and make it right.

Once reviewed and approved, we will issue a store gift card in the value of the affected item. Shipping fees are not included.

Damaged Items

Please note:

  • Damage claims must be reported as soon as your order is received.
  • Clear photo evidence of both the damaged item and packaging is required. Claims without sufficient photo evidence may not be eligible for a replacement or store credit.
  • Damage claims are assessed on a case-by-case basis.

Shipping Fees

Shipping fees are non-refundable.

This applies to the original shipping fee paid at checkout as well as any additional shipping fees incurred when an order needs to be resent due to an uncollected, unclaimed or incorrectly addressed parcel.

Please ensure that your contact details and delivery information are correct at checkout and that you can receive or collect your order within the required timeframe.

Uncollected or Unclaimed Parcels

Once your order has been dispatched, it is the customer's responsibility to ensure that the parcel is collected or received within the courier's specified timeframe.

We are not liable to replace, refund or provide store credit for parcels that are left uncollected or unclaimed by the recipient.

This includes, but is not limited to:

  • PUDO locker parcels that are not collected within the courier's collection period.
  • Parcels that are returned to the sender because the recipient failed to collect them.
  • Door-to-door deliveries where the recipient is unavailable or fails to make the necessary arrangements to receive the parcel.
  • Parcels where the recipient does not respond to courier delivery or collection notifications.

If an uncollected or unclaimed parcel is returned to us, we may contact you regarding the next steps. Any additional shipping or courier fees required to resend the parcel will be for the customer's account.

Please ensure that your contact details and delivery information are correct at checkout and that you can receive or collect your order within the required timeframe.