Shipping policy

Shipping Policy

We currently ship orders across South Africa using The Courier Guy. We offer PUDO locker-to-locker delivery, door-to-door delivery, and a free collection option for customers in Pietermaritzburg.

Shipping options and fees are calculated based on the delivery method and destination selected at checkout. Please note that shipping fees may change from time to time based on courier pricing, fuel costs, service fees and other charges from our courier provider. The shipping fee displayed at checkout is the applicable fee for your order.

Free Pietermaritzburg Collection

Customers in Pietermaritzburg can choose our free local collection option at checkout.

Collection is available from our designated collection point at PMB Propshaft Centre, Monday to Friday between 08:30 and 15:00.

Once your order is ready for collection, you will be notified. Orders should be collected within 3 business days of being made available for collection.

PUDO Locker-to-Locker

PUDO locker-to-locker delivery allows you to have your order delivered to a convenient PUDO locker for collection.

When selecting PUDO delivery, please make sure you provide the correct PUDO locker name at checkout.

If no PUDO locker name is provided, The Paper Giraffe will select the closest available PUDO locker based on the billing address provided and send the parcel there. We cannot be held responsible for delays or additional costs resulting from incorrect or missing locker information.

Once your parcel has been delivered to the selected locker, The Courier Guy will send collection notifications to the recipient. Please keep an eye on your tracking information and courier notifications and collect your parcel within the timeframe provided by the courier.

Door-to-Door Delivery

Door-to-door delivery is available to eligible South African addresses.

Please ensure that your delivery address and contact details are correct and complete at checkout. Once your parcel has been handed over to The Courier Guy, delivery is managed by the courier and the recipient.

The recipient is responsible for being available to receive the parcel and for responding to any delivery notifications or communication from the courier.

If a delivery attempt is unsuccessful, please follow the instructions provided by the courier regarding additional delivery attempts, rescheduling or collection from an alternative location, where applicable.

Once Your Order Has Been Handed to the Courier

We carefully package and dispatch every order, but once your parcel has been handed over to The Courier Guy, the delivery process is managed between the courier and the recipient.

Please monitor your tracking information and respond to any courier notifications or requests promptly. This is particularly important for PUDO deliveries, where parcels are only held for a limited period.

While we are happy to assist where we can, The Paper Giraffe cannot be responsible for delays, missed deliveries or parcels that are not collected or received due to incorrect contact details, incorrect delivery information, the recipient being unavailable, or the recipient not responding to courier communication.

Uncollected or Unclaimed Parcels

We understand that things can happen, so if you are unable to collect or receive your parcel, please get in touch with The Courier Guy as soon as possible and follow their instructions.

If a parcel is not collected or received within the courier's applicable timeframe, it may be moved to another collection point, returned to us, or otherwise handled by the courier in accordance with their procedures.

If a parcel is ultimately returned, lost, discarded, or otherwise disposed of by the courier because it was not collected or received within the required timeframe, The Paper Giraffe will not be liable for a refund, replacement or store credit.

If a parcel is returned to us and you would like it to be sent out again, any additional shipping costs will be for the customer's account.

Please keep an eye on your tracking information and courier notifications after your order has been dispatched to help ensure your parcel reaches you safely and within the required timeframe.

Expired PUDO Lockers

PUDO lockers have a 36 Hour collection period. If your parcel is not collected within this timeframe, the locker collection may expire, and the parcel may be moved to the nearest designated kiosk or collection point.

If your parcel is moved to a kiosk, The Courier Guy will provide the recipient with the relevant collection information and timeframe. The recipient is responsible for collecting the parcel from the kiosk within the additional timeframe provided.

Please keep an eye on your tracking information and courier notifications, particularly if you have missed the original PUDO locker collection period.

If the parcel remains unclaimed at the kiosk or collection point, it may be returned to The Paper Giraffe, or otherwise handled or disposed of by the courier in accordance with their procedures.

Once a parcel has passed the applicable collection timeframes, The Paper Giraffe cannot guarantee that the parcel will be returned to us. We will not be liable for a refund, replacement or store credit where a parcel is lost, returned, discarded or otherwise disposed of by the courier due to the recipient not collecting it within the required timeframe.

Please Check Your Shipping Information

Before completing your order, please carefully check that all shipping and contact information provided at checkout is correct and complete.

This includes, but is not limited to:

  • Your full name
  • Contact number
  • Email address
  • Physical delivery address
  • PUDO locker name and details, where applicable
  • Any other information required by the courier to successfully deliver or communicate with you

If you notice that any of your information is incorrect after placing your order, please get in touch with The Paper Giraffe as soon as possible so that we can amend it before your order is dispatched.

Once your order has been handed over to The Courier Guy, we may no longer be able to make changes to the delivery information, and any amendments may need to be arranged directly with the courier.

Please note that incorrect or incomplete information can result in delivery delays, failed delivery attempts, difficulty contacting the recipient, or parcels being sent to the incorrect location. If the information provided at checkout is incorrect and you do not notify us before dispatch, The Paper Giraffe cannot be held responsible for any resulting delivery or communication issues.